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Troubleshooting Tips

Each troubleshooting step and procedure has it's own disclaimer which protects my liability. Each procedure is done with a Windows or third party utility. I'm just helping you out by instructing you what to do and in some cases how to do it. So don't be scared to follow the procedure because of my disclaimer. I also recommend performing these task in order from top to bottom. As always you should have a current backup of your personal files.

 

-What to do- -How to do it-
1. Run a full Anti-Virus scan
Make sure your Anti-Virus is up to date. Each program is different so I can't show you how.
2. Run a full Anti-Spyware scan
Make sure your spyware software is up to date. Each program is different so I can't show you how. See below for suggested free anti-spyware programs.
3. Clean-up all temporary files
The easiest way is to use a little program called ATF Cleaner. There is a link below so you can download it. Here are instructions on how to use ATF cleaner.
4. Run Windows Disk Clean-up utility
5. Check the hard disk for errors
6. Defragment your hard disk
If you have a third part defragmenter then use that otherwise follow these Windows how to instructions.
7. Clean boot your system using msconfig

 

Recommended third party free software
ATF Cleaner Click the red link in the middle of the page.
Lavasoft Ad-Aware Anti-Spyware
Grisoft Anti-Spyware
Grisoft Anti-Spy root kit
Grisoft AVG Anti-Virus
Drivers

What are system drivers?

A driver is specially coded software that allows hardware such as a sound card to communicate and function with the operating system software such as Windows XP or Vista. You can think of a driver as a translator where the operating system and the hardware talk two completely different languages. The better the translator is the better the understanding is between the hardware and the software. This is why hardware manufactures are constantly updating driver software.

Problems with drivers.

Poorly written drivers can cause all kinds of system problems. It could keep a hardware device from completely working. It could cause your system to freeze up or even cause the "Blue Screen of Death" (BSOD). Often updating your driver versions on your computer can solve one or multiple problems you may be having.

Common hardware that needs drivers.

The most common hardware that needs drivers are: Motherboard chipset, Sound card, Network Card, Video card, modem, Mouse, Keyboard, and WiFi adapter. Windows has some drivers built right into it and things like mice and keyboards work well using the Microsoft drivers. When you use the software drivers that comes with your mouse and keyboard you are able to add features that won't come with the Microsoft drivers. The same holds true for other generic Microsoft drivers.

How to update your drivers.

Soon I will produce some documentation on how to identify the hardware within your computer, how to find out which driver version you are currently using, how to locate and download updated drivers and how to install them. So check back hear at a later date.


Thomas G. Broxholm, TGB Computing & Publishing
2121 Geary Blvd. #106, San Francisco, CA 94115
Phone: (415) 577-9610
Email: information

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